solar energy

Terms and Condition

Welcome to alnassersolar.ae service provided by ALNASSER SOLAR PUMP TRADING DMCC . In using the service of alnassersolar.ae  you are deemed to have accepted the terms and conditions listed below.

This website https://alnassersolar.ae/ is the only site that owned for ALNASSER SOLAR PUMP TRADING DMCC.

All products/services and information displayed on alnassersolar.ae constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below.

alnassersolar.ae  reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order.

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of alnassersolar.ae prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

ALNASSER SOLAR PUMP TRADING DMCC and its subsidiaries and affiliates (alnassersolar.ae) respect your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by alnassersolar.ae . You are advised to please read this Privacy Policy carefully.

By accessing the services provided by alnassersolar.ae you agree to the collection and use of your data by alnassersolar.ae and certain authorized third-party service providers in the manner provided in this Privacy Policy.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

If you do not agree with this Privacy Policy, please do not use the website –alnassersolar.ae.

This Privacy Policy describes the information, as part of the normal operation of our services; we collect from you and what may happen to that information.

By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].

alnassersolar.ae will not pass any debit/credit card details to third parties.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

The alnassersolar.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

This website contains material which is owned by or licensed to us ALNASSER SOLAR PUMP TRADING DMCC.

Prohibitions

  • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You are prohibited from violating or attempting to violate the security of the Site, including, without limitation;
  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;”
  • Sending unsolicited email, including promotions and/or advertising of products or services; or
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of alnassersolar.ae or its licensors and are protected by copyright laws and treaties around the world.

All such rights are reserved by alnassersolar.ae  and its licensors. You may store, print and display the content supplied solely for your own personal use.

You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with alnassersolar.ae you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. alnassersolar.ae retains the right to refuse any request made by you.

If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be alnassersolar.ae or may in some cases be a third party.

Where a contract is made with a third party alnassersolar.ae is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order.

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency

Privacy Guarantee

alnassersolar.ae promises that we will not sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent.

We and/or certain authorized third party service providers will use the personal information provided by you to provide you with the services, which are offered on alnassersolar.ae. From time to time we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

Credit Card details

We do not keep any credit card details in our database or server, which is processed through SSL environment.

To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of alnassersolar.ae terms of use or to defend against legal claims special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure

Security

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures.

For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need-to-know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure so user is responsible for maintaining the confidentiality of his account. And by using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with [Your Online Store URL] and you should not rely on the

Disclaimer Policy

The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site.

The Site provides content from other Internet sites or resources and while alnassersolar.ae tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. alnassersolar.ae will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, alnassersolar.ae or its suppliers will not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.

Shipping Policy

The following terms and conditions constitute our Shipping Policy the last updated on [6/12/2022]

Shipment processing times.

Orders are not shipped or delivered on weekends or holidays.

All internal orders within the UAE are processed through land freight within 1-5 business days.

All overseas orders outside the UAE are processed through sea freight within 1-45 business days depending on the country to be shipped to.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, we will contact You via email or telephone.

Shipping rates & delivery estimates.

Shipping charges for Your Orders will be calculated and displayed at checkout.

We have shipping by land within the United Arab Emirates or by sea outside the United Arab Emirates, and shipping fees are calculated depending on the weight, height of the product and the country to be delivered to.

The customer will be informed of the shipping amount and applicable fees until the product is delivered .

We deliver our products to all countries, especially the United Arab Emirates, African countries, the Arab Gulf countries, Lebanon, Jordan. Shipping will be done by a third-party delivery company. Avoid any delay in delivery by providing your full address with your contact details.

The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email Once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

alnassersolar.ae is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

alnassersolar.ae is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, you can contact Us:

● By visiting the connect page on our website alnassersolar.ae .

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Cancellation Policy

it’s option given to the customer to have a change of mind after making the payment and before receiving the goods ,  Customer can cancel their order within 24 hours or before order processing or confirmation.

Please note that once you book an appointment with us, it means that we have booked time in our schedule for you exclusively. If you cancel your appointment more than (24 hours) from its appointment, you will be subject to (penalty / fees / rebooking fees) so the cancellation must be reported within the first 24 hours of your request before starting processing and booking.

To avoid a cancellation fee, please provide cancellation notice at least (24 hours) prior to your appointment , refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10 days for the refund transfer to be completed , Fees and commissions will be deducted.

You can cancel or reschedule an appointment by emailing us, texting or calling our office (Go to connect us page for more details)

Please be advised that cancellations made up to [24 hours] before a scheduled appointment via [email, text, phone call] will be processed without a penalty.

Cancellation is available for all items , immediately after exiting directly from the same item screen. You can refer to this screen to cancel your purchase at any time within 24 hours after you make your purchase.

If you are a fraudster or knowingly or negligently fail to perform your obligations under this Agreement, you will be liable for all resulting losses incurred by you or us.

You must prove your purchase – show an invoice, box tape, exchange sheet or any other proof of transaction execution (including date of purchase, transaction amount and payment method).

Cancel Purchase cannot be used for incomplete purchases.

If ALNASSER SOLAR PUMP TRADING DMCC cancels an appointment with less than (48 hours notice), a new appointment will be scheduled without penalty to the client, subject to availability.

Refund Policy

We offer a refund and/or exchange within the first day of reached/delivered the product to the customer , if a day has passed and the customer don’t connect us about that , no refund and/or exchange of any kind will be offered and the customer should make complain sue to defect/change in mind if he wishes to return for refund or exchange.

Refunds will only be made through the original payment method.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Exempt Goods

• Partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than one day after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds


If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number).


Shipping


• Please do not send the product back to the manufacturer. It must be sent to our Address after calling us and confirming the specific location.
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.

User Agreement

Without prejudice to the generality of the section above, the total liability of alnassersolar.ae to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you.

alnassersolar.ae, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted.

Consequently, alnassersolar.ae assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

Violations of system or network security may result in civil or criminal liability.

alnassersolar.ae will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without

The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein ALNASSER SOLAR PUMP TRADING DMCC.

may make improvements and/or changes in the product(s) described herein at any time. The linked sites are not under the control of ALNASSER SOLAR PUMP TRADING DMCC and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site.

ALNASSER SOLAR PUMP TRADING DMCC is providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by ALNASSER SOLAR PUMP TRADING DMCC of the site.

All views expressed by individuals on this site are their personal opinions and are not necessarily those of or endorsed by ALNASSER SOLAR PUMP TRADING DMCC.

Color of the product may vary from the one illustrated

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and alnassersolar.ae.

Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director and a Manager of alnassersolar.ae

Contact details

Email: info@alnassersolar.com, for more contact info go to Contact page.